Frequently asked questions

What is Send HEPi?


Send HEPi is a mental health matchmaking virtual platform specially designed for individuals, but not limited to, those who are seeking to improve related challenges such as (H)esitation, (E)motional Intelligence, (P)hysical Appearance, (i)ntroverted Personality and many others. Please see the list of counseling we offer. ADHD Antisocial Behavior Anxiety Depression Insomnia Intimacy Learning Disorder Phobia Relationship Speech Therapy Stress Trauma Wellness Others




Who do we recommend to use Send HEPi?


Improvement doesn't have an age limit. However, the recommended age to use www.SendHEPi.com is at least 18 years old. If you are under 18, you may use www.Send HEPi.com only with permission of a parent or guardian




Who are the experts?


Our verified licensed experts are phychiatrists, psychologists, therapists and other professionals specalizing in mental health care and our certified coaches specalizing in physical, health and wellness care.




How much does it cost?


Sessions with licensed experts start as low as $60/ week Sessions with certified professionals is $120 / month All membersships have access to "Community" tab where people can engage with one another. Please see our Plan & Pricing




How will I communicate with the experts?


The communication will be via SMS, live chat and video calls from the HIPAA compliant platform




Does Send HEPi take insurance?


Licensed
Currently, we are updating our system to accommodate insurance. Please check back again.
Certified Unfortunately, we do not take insurance for sessions with certified professionals.




Is Send HEPi HIPAA compliant?


Yes! Your information and the chat platform are secured and HIPAA compliant.




What is HIPAA?


HIPAA stands for Health Insurance Portability and Accountability Act of 1996. It is United States legislation that provides data privacy and security provisions for safeguarding medical information; A federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient's consent or knowledge.




Does Send HEPi provide mental health, health and wellness or both?


Both! Send HEPi is dedicated to improve a better you mentally and physically by providing mental health and health & wellness service.




Can I go to "Community" for medical advise?


Community (HEPiLink) on Send HEPi website is strictly for informational purposes and does not substitute for mental health care from licensed professionals.





Send HEPi is dedicated to improve a better you mentally and physically by providing mental health and health & wellness service.